Frequently Asked Questions
Everything you need to know about shopping with Rosia.
How do I determine the right size for me?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our style consultants for personalized advice.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items with original tags attached. Exchanges are free of charge, while returns for a refund may be subject to a small shipping fee depending on your location.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International orders can take between 7-14 business days. You will receive a tracking number via email as soon as your package leaves our warehouse.
What payment methods do you accept?
Rosia accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.
Are your materials sustainably sourced?
Sustainability is at the core of Rosia. We prioritize organic cotton, recycled polyester, and ethical manufacturing processes to ensure our fashion has a minimal impact on the planet.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat or email.